Privacy Policy

Neighborhood Needs Network - Central Oregon

Last Updated: November 2025

Our Commitment to Your Privacy

Neighborhood Needs Network is a grassroots mutual aid project run by community volunteers. We take your privacy seriously and only collect the minimum information necessary to connect neighbors who need food support with volunteers who can help.

What Information We Collect

When You Request Help:

  • Your first name

  • Phone number

  • Household size

  • General location (city/neighborhood only, not full address)

  • Specific needs (groceries, baby supplies, etc.)

  • Delivery/pickup preference

When You Volunteer:

  • Your first name

  • Phone number

  • What you can help with

  • Geographic areas you can serve

  • Availability

Automatically Collected Information:

  • If you visit our website, we may collect basic technical information like IP address and browser type through standard web hosting

  • We do not use cookies or tracking technologies

How We Use Your Information

We use your information ONLY to:

  • Match people who need help with available volunteers

  • Coordinate food support delivery or pickup

  • Send you relevant updates about your request or volunteer opportunities

  • Improve our services

We will NEVER:

  • Sell your information

  • Share your information with third parties (except as required by law)

  • Use your information for marketing purposes

  • Share identifying details publicly

How We Share Your Information

Limited Sharing for Coordination:

When we match a request with a volunteer, we share:

  • With volunteers: Your first name, general area, and what you need

  • With people requesting help: The volunteer's first name and phone number

We only share the minimum information needed to coordinate help with the minimum amount of people necessary.

We Do NOT Share:

  • Full addresses (until you choose to share directly with your matched volunteer)

  • Last names

  • Personal details beyond what's needed for coordination

  • Your information with other community members not involved in your specific request

Text Message (SMS) Communications

How You Opt-In:

By texting our phone number or submitting our contact form with your phone number, you consent to receive SMS messages from Neighborhood Needs Network.

What We'll Text You:

  • Responses to your requests for help

  • Coordination messages about delivery/pickup

  • Notifications about volunteer opportunities (if you signed up to help)

  • Follow-up messages to ensure your needs were met

Opting Out:

You can stop receiving messages at any time by:

  • Texting "STOP" to our number

  • Contacting us to request removal

  • We will immediately remove you from our list

Message and data rates may apply based on your phone plan.

Data Storage and Security

How We Store Information:

  • Information is stored securely in password-protected systems

  • Access is limited to volunteer coordinators who need it to match requests

  • We use Google Forms and spreadsheets with appropriate privacy settings

  • SMS communications are handled through secure messaging platforms

How Long We Keep Information:

  • Active requests: Until fulfilled, then archived

  • Volunteer information: Until you ask us to remove it or you're inactive for 6+ months

  • We periodically review and delete outdated information

Data Security:

While we take reasonable precautions to protect your information, please understand that we are a volunteer-run grassroots project, not a large organization with enterprise security systems. We do our best to keep your information safe.

Your Rights

You have the right to:

  • Access your information: Ask what information we have about you

  • Correct your information: Update any details that are wrong

  • Delete your information: Request that we remove your data

  • Opt out: Stop receiving communications at any time

To exercise these rights, contact us via text at [YOUR PHONE NUMBER] or email at [YOUR EMAIL if you have one].

Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children. If you're requesting help for a household with children, we collect only the household size and ages of children for appropriate food matching purposes.

Third-Party Services

We use the following third-party services that may have access to limited information:

  • Twilio or Google Voice: For SMS messaging

  • Google Forms/Sheets: For collecting and organizing requests

  • Website hosting provider: For hosting this website

These services have their own privacy policies. We choose services that respect privacy, but we encourage you to review their policies as well.

Changes to This Policy

We may update this privacy policy as our project grows or legal requirements change. We will post the updated policy on this page with a new "Last Updated" date.

For significant changes, we will make reasonable efforts to notify active users.

No Commercial Use

Neighborhood Needs Network is a nonprofit grassroots mutual aid project. We do not sell products or services. All communication is solely for coordinating community food support.

Questions or Concerns

If you have questions about this privacy policy or how we handle your information, please contact us:

  • Text: [YOUR PHONE NUMBER]

  • Website: NNNCO.org

  • General Location: Central Oregon

We're real people trying to help our community. If you have privacy concerns, we want to hear them and address them.

Legal Compliance

We will disclose information if required by law, such as in response to a valid court order or subpoena. We will make reasonable efforts to notify you if this occurs, unless prohibited by law.

Thank you for trusting Neighborhood Needs Network. Your privacy matters to us, and we're honored to serve our community. 🧡

This privacy policy was created specifically for Neighborhood Needs Network, a volunteer-run mutual aid project in Central Oregon. We are not affiliated with any government agency or large organization.